Cabinetworks Group 2023 Dashboard

Your custom communication strategy and engagement updates

Communication Strategy

Embedding Decision Doc in your open enrollment (OE) strategy will make Decision Doc feel like a natural part of the enrollment process. Based on our Implementation Meeting, we’ve put together guidance and materials you can use to make Decision Doc stand out to employees.

1. Add the Decision Doc domains to your Allow List.

To create a seamless experience for employees, we need to ensure our domains are on your allow list. We’ve made this easy by creating a Letter to your IT Department. Sending this to your IT team is critical, so please let us know if you have any questions!

Supporting Materials (click to download)

Letter to your IT Department

2. Add the Decision Doc URL to your employee resource center, benefits newsletter, and intranet. 

Here are some materials and suggested opportunities to share Decision Doc.

  • Welcome Banner: a Welcome Banner that is linked directly to Decision Doc. You can add this banner to your intranet and, if possible, the employee resource center.
  • On your official enrollment page and benefits newsletter: this is the last opportunity to catch employees before they make their decisions. Use the Short Messaging Blurbs to serve as the final reminder within the benefits portal. You can also use the blurbs in your benefits newsletter. **Please note that there are three Decision Doc URLs outlined in the Short Messaging Blurbs – this is your friendly reminder to select the appropriate one to keep your links secure!**
  • Accompanying your plan documents and plan cost details: include Decision Doc anywhere you share plan details and cost information. Use the Short Messaging Blurbs, the Decision Doc OE Flyer (with QR code), and Custom 2-minute Video to help employees understand how Decision Doc can help them choose a plan.
  • Pair with your contact information: is your most common question from employees: “which plan should I enroll in?” We’ve created a specific Short Messaging Blurb you can include next to your contact information.
3. Include language in your benefit guide.

Based on typical benefit guides we’ve seen, here are some suggestions for where you might include language:

  • Eligibility and Enrollment Section: let all employees know that Decision Doc can help them evaluate their plan options throughout the year. Use the Benefit Guide Language and Reminder Icon to catch employees’ attention. Additionally, if you have the space, consider inserting the full Decision Doc OE Flyer in the guide!
  • Plan Overview and Cost Section: use the Benefit Guide Language that describes how Decision Doc can help employees evaluate the entire cost of their plans, not just the premiums.
  • HSA Section: HSAs can be scary for some employees. Use the Benefit Guide Language that describes how Decision Doc can help employees better understand if HDHPs and HSAs are a good option for them and their family.
  • Medical FSA Section: use the Benefit Guide Language that describes how Decision Doc can help employees better understand the difference between HSAs and FSAs. Consider adding the small Reminder Icon here to grab people’s attention.
  • Q & A Section: sometimes employees need a little extra information about Decision Doc before they use the platform. We provided a handful of FAQs we often receive about Decision Doc.
4. Include Decision Doc in your OE email communications.

Direct emails to employees about Decision Doc is one of the best ways to encourage participation. Once we confirm if you would like MHM to lead emails and create a Quick Start Guide, we will create either email templates for you to send out to your employees, or an email template to introduce us! 

Flyers announcing incentive raffle will also be included in email communications.

5. Additional Materials

Here are a few other materials we have created for you.

  • Electronic TV Slides: we heard you say that you would like a slide to project on TVs to promote Decision Doc. We have provided one per Decision Doc link.
  • Instructions for HR manager: here’s a template that you can use to let your individual HR managers know when and where to display information about Decision Doc.
Supporting Materials (click to download)

Electronic TV Slides

Instructions for Decision Doc – Email Template

 

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