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Your custom communication strategy and engagement updates

Engagement Updates

Last updated: 10/18/2022

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Communication Strategy

Embedding Decision Doc in your open enrollment (OE) strategy will make Decision Doc feel like a natural part of the enrollment process. Use the guidance and materials below to make Decision Doc feel like the first step for OE this year.

This is your unique link to Decision Doc.

Six steps to optimize enrollment

1. Add the Decision Doc domains to your Allow List

To create a seamless experience for employees, we need to ensure our domains are on your Allow List. We’ve made this easy by creating a Letter to your IT Department. Sending this to your IT team is critical, so please let us know if you have any questions!

Supporting Materials (click to download)

Letter to your IT Department 

2. Add the Decision Doc URL to your intranet page and Paylocity “Community” page

  • Welcome Announcement: a Welcome Banner and Welcome Image that are linked directly to Decision Doc. Consider including these on both the community page and intranet site.
  • Your official enrollment page: this is the last opportunity to catch employees before they make their decisions. Use the Short Messaging Blurbs and Reminder Icon to serve as the final reminder.
  • Accompanying your plan documents and plan cost details: Include Decision Doc anywhere you share plan details and cost information. Use the Short Messaging Blurbs, the Employee Flyer (with QR code), and Custom 2-minute Video to help employees understand how Decision Doc can help them choose a plan.
  • Pair with your contact information: Is your most common question from employees: “which plan should I enroll in?” We’ve created a specific Short Messaging Blurb you can include next to your contact information.
  • Additional Opportunity: use the smaller Reminder Icon next to any place you talk about your plans. This will be a nice visual reminder for employees.
3. Add the Decision Doc PPT slides to your benefit webinars.

You mentioned some benefit webinars. Use these Benefit Meeting Slides and Talking Points in your webinar to describe what Decision Doc is and how it can help employees.

    Supporting Materials (click to download)

    Benefit Meeting Slides and talking points

    4. Include language in your benefit guide.

    Based on typical benefit guides we’ve seen, here are some suggestions for where you might include language:

    • Eligibility and Enrollment Section: Let all employees know that Decision Doc can help them evaluate their plan options throughout the year. Use the Benefit Guide Language and Reminder Icon to catch employees’ attention. Additionally, if you have the space, consider inserting the full Employee Flyer in the guide!
    • Plan Overview and Cost Section: Use the Benefit Guide Language that describes how Decision Doc can help employees evaluate the entire cost of their plans, not just the premiums.
    • HSA Section: HSAs can be scary for some employees. Use the Benefit Guide Language that describes how Decision Doc can help employees better understand if HDHPs and HSAs are a good option for them and their family.
    • Medical FSA Section: Use the Benefit Guide Language that describes how Decision Doc can help employees better understand the difference between HSAs and FSAs. Consider adding the small Reminder Icon here to grab people’s attention.
    • Q & A Section: Sometimes employees need a little extra information about Decision Doc before they use the platform. We provided FAQs we often receive about Decision Doc.
    5. Send Emails

    Direct emails to employees about Decision Doc is one of the best ways to encourage participation.

    MHM will email employees directly during your OE period and let them know how to get started with Decision Doc. All we need from you is to send the Introduction to Decision Doc emailThis will ensure they recognize the email coming from our team.

    Pro tip: include the Employee Flyerwith QR code, as an attachment to this email!

    Don’t forget about Step 1 and make sure your IT Department has added our domains to the Allow List!

    6. Additional Materials
    • Posters: we heard you say you may want to print larger posters to display. This Poster should do the trick! 
    • Quarter sheets: if you want smaller handouts, consider using these Quarter Sheets!
    Supporting Materials (click to download)

    Decision Doc OE Poster 2023 (PDF)

    Quarter Sheet


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